Service quality does not even deserve a star

<p>Last week Iwrote a review on here about the horrible service I had experienced in trying to tak out a contract and their automated response rep**** that would I be contacted. Fine they did and we completed my online applicaton. The lady I called, I think it was Francesca, said she would call me after it approved. After that call I received a confirmation that I had been approved. So naturally I am waiting for the consultant to call back and she NEVER called back and its been a week. On Tuesday I called and was advised by Rodwell that there was no contract on record. Which I indicated to him was ludicrous because what was the approval sms I received in relation to??? And to top that off he had indicated he would get the consuktant who assisted me last week to call me and advise what was happening, but that call did come yesterday either. And at this point, that was no surprise. I make plenty of purchases online but NEVER have I ran into such POOR SERVICE QUALITY. None of your consultants want to take ownership of issues, they jsut pass you on from one to the next consultant and still NO PROBLEM SOLVING!!!!! Utterly disgusting, you really should be embarrassed of your service.</p>