Service Provider with NO SERVICE!!

In August 2018 we requested our local Vodacom Shop representative to move three lines form a personal account to a Business Account, all documentation was submitted and he explained that it is a rather lengthy process. Until today it has not been done due to a few reasons: 1. In October we were told to wait until the invoice month closing to get it done, Vodacom head-office did not attend to this, 2. In December it was because a payment was pending from us, no problem we paid UP TO DATE as we do not receive invoices at all since inception of the contracts (still a MAJOR problem!!) as we requested this be updated since beginning 2018 by representative in store to email statements, still not happening (even asked for this again in December 2018) 3. In December 2018 we were told by representative that the move of lines cannot happen due to payment, we paid the amount of R4,621.06 which was apparently overdue. and were informed that everything will be resolved. In January we started getting warning of arrears sms, we went in (as we do not receive statements) to query with another representative who indicated there is a R360.00 arrears...after I reviewed clearly Vodacom had incorrectly logged a payment on my account of only R4261.06 instead of R4,621.00 = R360.00 difference. This was indicated to the representative who forwarded to vodacom. TO DATE NO RESOLVE AND STILL ARREARS which has now negatively impacted our ITC rating. This is on my wife's account an no-one is assisting and willing to talk to me who manages the finances.