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Shamima N

1 reviews | Active since May 2017

08 May 2017, 08:39

Service provider who conducts *****

<p>On Wednesday 3 May I received an sms from Vodacom that I purchased blackberry service of R59.00 which I never purchased. This is constitued as *****.</p> <p>I went on line to request a call back at 13h36 on Wednesday 3 May. Their response was you would be contacted in 24 hours.</p> <p>Today is Monday the 8th May and I have still not received a response and my airtime has still not been refunded.</p> <p>And you call this a service. This service provider feels the need to conducted ***** on your airtime as they wish.</p> <p>It is pathetic and also they are allowed to deduct your airtime as they wish.</p> <p> </p> <p>Regards</p>

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Replies (2)
Vodacom
Vodacom's reply08 May 2017, 08:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

Vodacom
Vodacom's reply10 May 2017, 09:57
Official

Dear Shamima,

Feedback has been provided.

Regards,

Cassandra