Service provider or problem provider

Vodacom: SR*** - FIBRE LINK DOWN. NoReply(2-LX62UIC). Hi. We took a fibre contract with vodacom the beginning of September. In this month we and neighbors had no connection several times. Our line was off again 3rd October since 12h00 and I called several times. At 6pm they called back and said no technicians were prepared to resolve the problem. I asked to talk to a manager and they said he will call me. Waited for hours but no one called. I eventually called to cancel the contract. We can not pay for a contract that has no services, a help desk that can't help, and no technical help. Tuesday and still nothing. Vodacom scheduled for Monday 3pm and nothing. Don't ever go to vodacom for Fibre contracts. They are not service providers but problem providers.