1 reviews | Active since Jan 2014
Service provider *****...
<p>I currently have a bill of R1420 on a monthly subscription of R690 which has apparently come as a result of data bundles which I DID NOT purchase. I haven't used my contract sim card sim March and certainly didn't purchase extra data bundles in May. I immediately assumed that someone had got hold of my contract sim and that this was ********** activity but now I'm thinking this ********** activity is from Vodacom's side. If you go onto the system you will see that the sim card was last active around March so how were data bundles then purchased?? I want a detailed itemised bill sent to me because I'm not buying this story. </p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
I was contacted by Reneer from the social media team this morning regarding my complaint and I am very satisfied with the outcome. He has credited two of the large data bundles that were **********ly bought on my account back to me. I realised that this was ********** activity on my account and I have learnt to keep an eye on my sim cards from now on. Thank you so much Renner for your excellent service and professionalism!!!
I was contacted by Reneer from the social media team this morning regarding my complaint and I am very satisfied with the outcome. He has credited two of the large data bundles that were **********ly bought on my account back to me. I realised that this was ********** activity on my account and I have learnt to keep an eye on my sim cards from now on. Thank you so much Renner for your excellent service and professionalism!!!