GS
GERALDINE S
1 reviews | Active since May 2024
26 Sept 2024, 09:35
******* SERVICE PROVIDER
Worst service ever. I am still being charged for a contract that was cancelled due to their *********** online sales team who did not inform me that i was not able to port my number. The phone was literally returned to Vodacom the next day and the contract cancelled. I am still being charged for a phone that i do not have. For a cellular network Vodacom can never be reached and their communication aftersales is pathetic to say the least. Despite numerous e-mails and phone calls I am still receiving statements and letters. This is affecting my credit score but Vodacom continues to get away with daylight *******.
Helpful (0)
Replies (11)0
Replies (11)
Vodacom's replyOfficial
26 Sept 2024, 10:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply26 Sept 2024, 10:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
GS
GERALDINE S's updateReviewer Update
02 Oct 2024, 08:36Still waiting for someone from your competent offices to call me back. Yet again i have called and cancelled my contract but again R3080.00 has been debited from my account.
GS
GERALDINE S's update02 Oct 2024, 08:36
Reviewer Update
Still waiting for someone from your competent offices to call me back. Yet again i have called and cancelled my contract but again R3080.00 has been debited from my account.
GS
GERALDINE S's updateReviewer Update
08 Nov 2024, 15:03E-mails are still not being responded to.
GS
GERALDINE S's update08 Nov 2024, 15:03
Reviewer Update
E-mails are still not being responded to.
GS
GERALDINE S's updateReviewer Update
25 Nov 2024, 09:47Vodacom really doing the worst to people. I have no other option now but to report the matter to the ombudsman and to Wendy Knowler. Other customers need to know how unprofessional you guys are. Your call center service is the worst people to deal with.
GS
GERALDINE S's update25 Nov 2024, 09:47
Reviewer Update
Vodacom really doing the worst to people. I have no other option now but to report the matter to the ombudsman and to Wendy Knowler. Other customers need to know how unprofessional you guys are. Your call center service is the worst people to deal with.
GS
GERALDINE S's updateReviewer Update
26 Nov 2024, 11:01The phone was unblocked the next day. i have called Vodacom aftersales several times and everytime i call they advise that they are rebooking collection.
GS
GERALDINE S's update26 Nov 2024, 11:01
Reviewer Update
The phone was unblocked the next day. i have called Vodacom aftersales several times and everytime i call they advise that they are rebooking collection.
GS
GERALDINE S's updateReviewer Update
03 Dec 2024, 09:40Still awaiting a reply regarding collection. Please revert urgently.
GS
GERALDINE S's update03 Dec 2024, 09:40
Reviewer Update
Still awaiting a reply regarding collection. Please revert urgently.
GS
Thank you for your reply.
Kindly note we have sent an urgent request to our Warehouse Team to confirm if the device has been received by Vodacom and what the status is.
We will revert as soon as feedback is provided.
GERALDINE S's updateReviewer Update
04 Dec 2024, 10:27- Please advise how this is a response when the phone is with me awaiting collection.
Thank you for your reply.
Kindly note we have sent an urgent request to our Warehouse Team to confirm if the device has been received by Vodacom and what the status is.
We will revert as soon as feedback is provided.
GS
GERALDINE S's update04 Dec 2024, 10:27
Reviewer Update
- Please advise how this is a response when the phone is with me awaiting collection.
Thank you for your reply.
Kindly note we have sent an urgent request to our Warehouse Team to confirm if the device has been received by Vodacom and what the status is.
We will revert as soon as feedback is provided.
GS
GERALDINE S's updateReviewer Update
06 Dec 2024, 09:11Again, still waiting a response.
GS
GERALDINE S's update06 Dec 2024, 09:11
Reviewer Update
Again, still waiting a response.
GS
GERALDINE S's updateReviewer Update
10 Dec 2024, 09:57Awaiting feedback
GS
GERALDINE S's update10 Dec 2024, 09:57
Reviewer Update
Awaiting feedback
GS
GERALDINE S's updateReviewer Update
27 Jan 2025, 09:29Goodday
I am still awaiting confirmation of cancellation.
I am still awaiting confirmation of cancellation.
GS
GERALDINE S's update27 Jan 2025, 09:29
Reviewer Update
Goodday
I am still awaiting confirmation of cancellation.
I am still awaiting confirmation of cancellation.
GS
GERALDINE S's updateReviewer Update
26 Feb 2025, 09:44I am still awaiting a formal cancellation letter to be submitted to Transunion. Please can you have this escalated.
GS
GERALDINE S's update26 Feb 2025, 09:44
Reviewer Update
I am still awaiting a formal cancellation letter to be submitted to Transunion. Please can you have this escalated.