*********** Service provider/ B@d Reputation

I am defeated with Vodacom at this point, and if I hear one thing i will vomit.

So this morning i received 2 automated SMSes that there was a quote generated under my profile, which i don't know of, then i called Vodacom at around 11h41 to find out what is really going on then the first lady told me that on her side she can see that i was taking a new contract and i told her i did initiate such then she proceed that she will let the sales department to cancel it, which i still told her that i should not be associated with such because i know nothing about such, then fine we completed the call i go on about my day.

Then at around 13:38 i received a call from a lady questioning me why am i cancelling the contract because i had already spoke with her and i agreed that i am taking the contract (with a rude and demanding tone) , and i said to her firstly i don't know what she is talking about, but then she proceeded that i talked to her, then i asked if she can provide me with the voice recording that agreed on that i am taking the contract and she hanged up on me.

Frustrated as i am driving back to the office, when i get to the office i call again at around 13H51 trying to get to the bottom of this then there was a lady by the Asive then i explained my situation and she also checked and confirmed that the quote has been cancelled but i still told her the same thing i told the first day then she asked if she can transfer me to the relevant department, the call took long to be answer then i call the department directly as she also provided me with the contact details, then I was assisted by Ndivhuwo, then i spoke with her and she has promised that she will do her investigation and she will get back to me but she never called back.

Then around 15h12 i received a call from a guy (forgot his name) apparently he said he was a supervisor, he was calling me regarding the issue but i think he was misinformed because he said someone from Vodacom called me tried to offer me a deal and i didnt want to accept it, i explained to him that no one called me from Vodacom, i was the one who called and wanted an explanation.

Let me tell you out of that call with the supervisor it was useless, this is what he said: 1. The consultant made a mistake and typed a name but the system picked the wrong one as the system displays a similar name. Then i asked him a simple question, if he is saying they picked up the wrong name, during the call with whoever she was talking to, didn't she asked security questions like your ID, email address of receiving the statement, date of debit order, name of the bank and the type of the bank, how did she proceed with the other person without confirming? Guess what that *********** supervisor said: he is sorry the consultant is still new or in training that why she made a mistake. I then demanded an apology from the consultant (Nhlanhla or Nonhlanhla that's her name), she said it was a mistake she didn't double check, she only realised late that the details wasn't corresponding or matching with the person she spoke with. But my question to her was simple, after you had realised that you saw it was a mistake why didn't you call me back between 13h38 and 13h51 to acknowledge your mistake, yet i have to be the one calling and explaining one thing over and over like i am some stupid person, and she said she was waiting for the management to get a go ahead to either call me or not, which i think the stupid management thought i'd never call back and probably i will it slide. I was soo boiling to the core at this point because she is been useless apologising without any remorse.

My question to Vodacom is do you guys hired people and not give them enough training to deal our information and calling it a mistake? why was she even given that authority to open a quote without a proper check? Why is she not trained well to speak to customers well and demanding that they should explain themselves should they cancel? Who does quality assurance before they finalised or authorise a quote to go out because the same madaFhACKha must be fired as well for incompetency?

This incident really made me realise that i should terminate all my contracts with them period and i don't FhACkhEN care about the cost implications, at this point i want nothing to do with Vodacom. Whoever was involved from the Supervisor and the consultant and the management who didn't allow the little madaFhACKER to call me and acknowledge her mistake. If they are not fired or any action further i am taking this further to other social platform so that they can see how ***********s you are as a service provider allowing staff that are not trained well to use information or access your clients information without doing proper quality assurance.