DN
Dzivhuluwani N

1 reviews | Active since Jan 2018

05 Dec 2025, 18:08

********* SERVICE PROVIDER!

If you wish to keep your sanity, never use Vodacom’ services! They listed me on Credit Bureau for a supposed “outstanding amount” of R33, in turn ruining my credit for a lousy amount of money. Mind you, I cancelled all service with them in May 2025 and settled my account but their *********** employees seem to not have cancelled everything as I had initially asked. No one even called me to try and collect that amount, but they felt it was a smart move to just ruin my credit instead. I AM APPALLED AND WANT ABSOLUTELY NOTHING TO DO WITH THIS “SERVICE PROVIDER”.

I called a week ago and made sure the WhatsApp ticker was cancelled for real this time, settled the R33 and was told the amount in arrears will be removed from Credit Bureau in 48hours. It’s been over a week now and it’s still appearing and sticking out like a sore thumb.

I have been their customer for nearly 2 decades now and have never missed payment but they saw it fit to do something this *********.

0
Replies (1)
Vodacom
Vodacom's reply06 Dec 2025, 08:18
Official
 Dear Customer, Thank you for bringing your complaint to our attention. Please be advised that a consultant will be in touch with you shortly to assist with your query. ⚠️ Important Notice: Beware of phishing ****s. Vodacom will never contact you via WhatsApp to request your personal information. Kind regards, 
Vodacom Consumer Website Team