*********** service provider

Before I start,out of 133000 reviews 105000 are negative,1 star people are just struggling with Vodacom,I don't know how could I have missed this as I always check reviews on companies before joining,well I'm living to regret that mistake.

I cancelled both my internet services with Vodacom 16th of January, fibre and LTE because of their incompetence not that I wanted to and took with another service provider.I just discovered that they only cancelled fibre and left the lte in which they still billing me for even though it's off.According to them I didn't approve the cancellation they sent .they never sent anything and if that was the case how did they manage to cancel the fibre? Okay then they ask me for the Lte no in which I don't have.The consultant continues to request that I send my self a call back in order to get the number but then the SIM is the old model doesn't fit my phone as it's too big.Then I am told I can not be assisted as they need the number.its their device how can they not be able to find it.Why do you keep *****ing your so cold customer? enough is enough .You just going to keep on billing for a cancelled service,Vodacom ******