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JB
Janette B

1 reviews | Active since Jan 2017

30 Aug 2017, 07:44

Service Provider

January 2017 i changed my service provider to cell c. We got a settlement amount and settled my account at vodacom. The past 2 months vodacom debits my bank account and it i phone to enquire why nobody can help me. Its easy to have these payments reversed but im carefull not to be listed on credit bureau. I urgently need assistance please.

0
Replies (3)
Vodacom
Vodacom's reply30 Aug 2017, 08:02
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details.

Regards,
Vodacom Consumer Website Team

JB
Janette B's update30 Aug 2017, 08:34
Reviewer Update
I have spoken to Karabo at accounts department. He has cancelled the debit order and put me through to cancellations to Lydia to cancell the GHOST account they have created for me. Lydia cant find it and requested me to go back to Karabo to get GHOST account number. And so i have spend another hour trying to resolve this. I wonder how many people unaware pay GHOST accounts. My issue is NOT resolved. This is why i left vodacom. They just debit your account as they wish and there is no service. Still nobody can inform me if they have listed me on credit beauro rither. Poor service.
Vodacom
Vodacom's reply30 Aug 2017, 17:46
Official

Good Day

Kindly note that feedback has been sent to you.

Regards

Dc