******* service, poor communication, no accountability whatsoever!!!!!!!!!

On the 4th of October I have notified Vodacom that I am relocating on the 31st Oct and require an installation to my new home. Apparently they had tried contacting me to no avail, however i have no missed calls from the service provide. on the 30th of October i had to log another call because the previous one was cancelled because they couldn't reach me.

Since the 30th of October till today i am awaiting Vodacom to still verify my home address, I have sent them my proof of residence 3 times already and even today they are still verifying my physical address to see if i do have fiber......

Every single day, i am the one who calls the service provide. Everyday i get the same response. It's either they have tried to contact me and i am unreachable. i don't know how am i not reachable if they are using the same number thy reached me on when i took up the contact, the very same number i am getting notifications on when there are experiencing technical issues.....

The same number when they are supposed to do a relocation installation apparently they can't get a hold of me. If it's not that excuse they are still verifying my address . Meanwhile i have paid for my November billing, at the same time since the 30th of November I've popped about R1050.00 extra for data....

and Vodacom today they are still telling me that they are verifying my number, i have even sent them an email also contacted Metro Fiber to find out which number they have been contacting me from that they can't get through to me and apparently they don't have a jobcard for my name, nor my unit, nor my cellphone number.

So vodacom please explain to me which one is it? is it because of i am not being charged for the relocation? hence the poor service? What about the money i have spent extra on data because your inconvenience and poor service????????????????????????????????

If for whatever reason, they is no fiber where i am staying why is it not being communicated to me????

Why am i supposed to contently call to follow up on this matter????? why are you you not bothered while i am being billed?????

I can't even explain the inconvenience of not being able to log in and work from home because i am still awaiting VODACOM for the installation...

My sons online modules????? how are we supposed to function if this constantly keeps dragging?????? i mean it is pretty simple. It's either you CAN OR CANNOT offer your services, which ever it is COMMUNICATE IT!!!!!!!!!!!!!!!