SERVICE PLEASE!!!!

My wife has had her number on my account and we are trying to get it onto her name, for the last 3 plus weeks, we have been trying to get the process going. the agent at the branch in KNYSNA has supposedly sent through all the "Necessary" information and forms, and after enquiring repeatedly, at least 4 times, there has been NO RESPONSE from vodacom. The agent (Dillon) said that we should make her account prepaid and then create a profile for her and then take out a contract. I then spoke to a lady Melissa Makhaya at *** that said the existing contract only finishes in December (while Dillon said it was already ended) so I dont know who is giving correct information. Melissa said that it should be simple to go in to the branch and get it done. We have been to the branch 4 times as I said and it is not happening. Every time in the branch, Dillon said he would take care of it and it is not happening. I dont know what to do. No-one seems to be able to help. And it is a very simple thing. REALLY PEOPLE!!!!!!!!!!!