BS
Ben S
1 reviews | Active since Jul 2020
09 Feb 2024, 11:45
Service outages Gouritsmond
Intermittent Internet and mobile outages for days. Gouritsmond normally has 24x7x365 coverage, but it has been so bad. You also cannot report falts to a human. Why?
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Replies (2)
Vodacom's replyOfficial
09 Feb 2024, 12:04 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
Vodacom's reply09 Feb 2024, 12:04
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details. Regards, Vodacom Consumer Website Team
BS
Ben S's updateReviewer Update
12 Feb 2024, 10:40Received call on 9 Feb from your Hellopeter team @ Vodacom.. Consultant informed me that a technical consultant will be in touch. Still Waiting, still the same position. What a poor show. Unacceptable.
BS
Ben S's update12 Feb 2024, 10:40
Reviewer Update
Received call on 9 Feb from your Hellopeter team @ Vodacom.. Consultant informed me that a technical consultant will be in touch. Still Waiting, still the same position. What a poor show. Unacceptable.