Service outage and no communication

Our internet connection has been down for the last 3 days and there has been no communication from vodacom. According to the Greenstone Hill FB community, it is impacting the majority of people in the area. I logged a ticket and it was resolved last night. We experienced the same problem this morning. According to your Service Desk they are busy with maintenance and have sent out communications, which I have not received. Please could someone communicate so that we do not have to wait for > 30 minutes to talk to your SD Agent for them to provide no information.