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LB
Leonard B

1 reviews | Active since Mar 2012

29 Dec 2018, 12:24

Service or no service

I upgraded my contract on Black Friday- I discovered that they didn’t process it properly and as a result did not activate.

I have called subsequently with another problem and they didn’t mention the issue.

I called yesterday afternoon late, the guy was unhelpful and told me to call a different number at 8am which I did only to discover that they only open at 9.

Then I did call, it took 20 minutes for the call to be answered and then I got transferred from one department to the next for more than an hour before I arrived back at the first person I spoke to.

Anyhow after all this I ended up having to start driving and in the middle of the conversation telling me to go to another department again I lost Vodacom signal.

No they didn’t call me back.

To cut a long story short they are billing me Sterkstroom a much higher rate for the contract I took out as of 1 December.

0
Replies (3)
Vodacom
Vodacom's reply29 Dec 2018, 12:36
Official
 Dear Customer, Thank you for making us aware of your query. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via WhatsApp to request your personal details Regards, Vodacom Consumer Website Team 
LB
Leonard B's update31 Dec 2018, 11:42
Reviewer Update
Listen to the recording and you will see that the deal was confirmed
LB
Leonard B's update04 Jan 2019, 17:34
Reviewer Update
Well the private response was basically stating that they are not willing to honor the agreement. I then proceeded to cancel my contact, during this process they suddenly could offer me the “impossible “ deal. I was shocked by the way they treated me after more than 20 years of loyalty having never missed a payment. Thank you Vodacom!!! I will be moving to another cell provider after being treated like this!