Service or LIES

<p>i upgraded yesterday (28-08-2016) after waiting two weeks for the phone, the phone was incomplete when i got home, but i could still live without the missing part, but the volume up button on the phone just would not work, i took the phone back this morning (29-08-2016) just to find out that the phone will be sent away and i will know after hopefully seven days if i will get a new phone. It is a brand new phone that is not working, why must i wait seven days, why didnt i get a replacement phone immediatly? This is really a JOKE!!! </p>