Service on Fibre Install Shocking

After ordering Fibre as the fibre they provide via Openserve terminates in my home the process has been painfull to say the least.

Firstly got a call from RAM to do do a delivery i was not contacted about. They then managed to do the delivery at the an adress where i was not available on day one i asked them to chnage the address and was informed it has to be approved by Vodacom after 3 failed attempts at my home address i made a plan as Vodacom never responded to the address change request.

Then on 20th December i call to followup and was told they need my unit number "strange how you deliver to a unit number but dont have it" - to date no feedback 2nd January 2018 - Phone call same note they dont have my unit number will get back to me - No call to date 5th January follwoup again - Same status i can call scheduling - that line rings and then cut off with please hold sorry we cant help you right now - Again no feedback Resulted to some social media tweeted and posted on their page quick to say please send it in a mail we will get someone to call you (mail was received and responded to) - Still no call 8th Called again - file still show no adress and there does not seem to be anyone that has a clue as to what they are doing