Service of Disgrace

It has been almost 3 weeks since my initial complaint! I have contacted Vodacom FOUR times and it is still not resolved.

And if this isn't resolved by COB Monday, 18 June, I will take it further in whatever manner necessary.

I cancelled my contract of R608.00 (airtime and device) towards the end of March and requested the R99.00 data package. I was assured that I would be charged R99.00 plus the device from 1st April and my last debit order for the device will be 01 May. HOWEVER I was then debited the normal R600.00 in April. Which after complaining Renzo app**** a credit due to me being provided incorrect information as he listened to the recordings. THEN in June I was STILL charged for the device when I was assured that 01 May will be my last debit order for the device.

I spoke to your Facebook team and Theo explaining this to them. Not a single person has come back to me after listening to the recordings with both Renzo and the lady who did the new contract with me. If you count my debit orders you will find 25 debit orders for the device and not 24! I need this sorted out because if I knew that Vodacom offered such pathetic service I would not have EVER taken another contract with them. I would have rather suffered with Cell C.