Service of contract application

Good day

IPhone 12 128g with Beat flex all day Headset

I app**** for the above mentioned contract and was approved. Confirmation call was done on Friday the 9/9/22

I then got a email to say no stock of the device.

I called Monday and was told that the device is on backlog.

I called today and get told it’s on backlog but the stock of above device is discontinued but vodacom will still honour the deal as it was processed before discontinued, but don’t know how long it will take to get the device.

My question is!!!!! Is it my responsibility to check up on the order the whole time as I am getting a service from vodacom? Is it my duty to continually call and still not have clarity on the status of delivery of the device. I was told I must go to vodacom stores or istore that has the device and I must call vodacom back to “approve” the device from in store. istore also tells me that you do not get a iPhone 12 128g only iPhone 12 64g.

Is this my duty if I am coming to vodacom for a service rendered?

Why does vodacom advertise and approve such a deal knowingly they have no stock.

Isnt is vodacom’s duty to keep their customers happy.

I feel that vodacom needs to run around and fast track orders that have been approved so that it does not inconvenience the customer.

I need some feedback on this please.