Service Note Implemented resulting in high billls

RE data no: ***,Hi I'm still having problem with the service,one I can't monitor my balance or view it on the website again on [URL Removed] and also they stopped smsing me the notification to my number on *** for data balances,and also they should be a credit limits of 50 Rand on Data line which means If I go over that it should place a soft lock bar,that won't allow me to use services n I did so many time tried to check phone balance,I tried to report it on the 111 but every time it say please hold for consultant the call drops,so it not my fault that I am being charged for out of data bundle usage which mean I was trying to monitor it but I can't as vodacom systems down,say following: there is an technical error uncounted.<br> 1: there was an error retrieving the network profile<br> 2:there was an error retrieving the subscriber profile.<br> We temporarily unable to show one or more of your balance online,please resolve the usage limits as it not my fault that vodacom service is not working or implemented in first place. 2nd issue is I contact my bank and vodacom did not take out the money reversed,and I was billed 100 top of that,reverse fee,please resolve this matter.