LM
Lesego M
1 reviews | Active since Aug 2018
12 Sept 2022, 09:08
Service not working
I would honestly not recommend a vodacom contract too quick to take your money but too slow to resolve issues, I took a new data contract uncapped in June its been buffering from day 1 and always on and off. I complained about it in store even logged an incident to vodacom networks still no assistance to this date. Please tell me what I'm paying for? Can someone please assist with canceling this contract without any penalties I'd be happy to return the router n sim and try other networks
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Replies (3)LM
Lesego M's updateReviewer Update
12 Sept 2022, 09:55Now when I call vodacom customer care they say the issue was resolved 😔😔 how is it resolved when I'm getting an intermittent connection
LM
Lesego M's update12 Sept 2022, 09:55
Reviewer Update
Now when I call vodacom customer care they say the issue was resolved 😔😔 how is it resolved when I'm getting an intermittent connection
Vodacom's replyOfficial
12 Sept 2022, 10:01Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply12 Sept 2022, 10:01
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
LM
Lesego M's updateReviewer Update
10 Oct 2022, 15:50Good day
I have been contacted and advised accordingly, the contract was supposed to be canceled as per agreement but it hasn't, can the cancelation/retention/after sales or the lady that contacted me please call again because I've been going back and forth to follow-up how far the cancellation is going and no one seems to be helpful.
Regards
Lesego Mabula
I have been contacted and advised accordingly, the contract was supposed to be canceled as per agreement but it hasn't, can the cancelation/retention/after sales or the lady that contacted me please call again because I've been going back and forth to follow-up how far the cancellation is going and no one seems to be helpful.
Regards
Lesego Mabula
LM
Lesego M's update10 Oct 2022, 15:50
Reviewer Update
Good day
I have been contacted and advised accordingly, the contract was supposed to be canceled as per agreement but it hasn't, can the cancelation/retention/after sales or the lady that contacted me please call again because I've been going back and forth to follow-up how far the cancellation is going and no one seems to be helpful.
Regards
Lesego Mabula
I have been contacted and advised accordingly, the contract was supposed to be canceled as per agreement but it hasn't, can the cancelation/retention/after sales or the lady that contacted me please call again because I've been going back and forth to follow-up how far the cancellation is going and no one seems to be helpful.
Regards
Lesego Mabula