Service not provided

If I could rate you zero then I would. My Fibre has been down since Saturday evening, this is after I have changed service providers. I have been with Vodacom for 14 days and my internet has been down for 4 days solid. I have made numerous calls and its been blamed on the Fibre infrastructure. Got a call on Monday to advise it would be up and running by Monday evening. All I have been getting are sms updates which means absolutely nothing and to say ''please have patience''. In the interim, I am having to spend additional money to be online as I work from home, are they going to refund me? No! Are they going to reduce my bill? No! Are they going to have their debt collectors call me if I stopped my payment, yes the very second I am sure. I have to resort to writing a bad review to see if I can get assistance for a service I am paying for but not receiving at all. I am beyond ****ed and my patience has long run out