SERVICE NOT DELIVERED AS PROMISED

<p>I am really annoyed at Clearwater Vodacom 4 u. On sunday the 2nd of October I went into the store to find out if they had the Samsung J3 as per the special for the brochure of 7th September to 6th October. I was told they did not have stock but will order the phones for me and assured me that the stock will deff arrive before the 6th October. The consultant wrote my name down in his order book and advised me that he would give me a call sometime in the week when the phones arrived. I got no calls from vodacom at all. I phoned throughout the week and got the same answer that the stock had not arrived. I phoned again today the 10th October only to hear that no only has the stock not arrived but they have no record of my order and the special has ended so i can no longer qualify for the special of 2 x Samsung J3 for R249 per month. I think this is totally unacceptable because i ordered the phone before the special ended and its not the customers fault that you don't have stock. If you advertise something and its within the sale date you need to deliver on your promise.</p> <p>I am really disgusted at Vodacom's uninterest to assist me at all in this and I would like an answer on why Vodacom does not deliver on its promises</p>