SERVICE = NON-EXISTENT!!!!

Shame on Vodacom - Fibre : On 11 October 2022, I booked my Fibre to be moved from my old address to my new address. The installation was booked for 03 November 2022 - 13H00.

Therefor I gave Vodacom 3 weeks in advance the notice of change in address. I received a sms & email to confirm that they received my request. They also called numerus times to tell me they will be at my new address on the date & time as requested by me to install my Fibre.

So yesterday (03 November 2022) has come and gone. No one has called, no one has pitched for the installation. I called Vodacom x3 times yesterday - each time being promised that they will contact me back & no one contacted me back.

My husband made arrangements at work to wait for the installation team & wasted the whole day waiting for Vodacom.

I do not understand - Is Vodacom the customer, or am I?????? As I always have to call Vodacom - SEEMS I AM PAYING VODACOM FOR A SERVICE I AM TRYING TO PROVIDE FOR MYSELF, they never call back as they promise & they do not even have the decency to call you if they see that the installation team will not make it to their appointments. I am already paying for a Fibre line that I cannot use & now I have to spend my airtime calling Vodacom every hour since I am not receiving any feedback on the matter.

I have also emailed them on *** & no surprise there = NO ANSWER or REPLY from them as well.

This is ridiculous. I very much intend to cancel my Fibre by the end of this day - if this is not resolved from Vodacoms' side.

Vodacom does not even deserve one star.

Regards.

Unhappy customer!!!!!