GC
Grant C
1 reviews | Active since Feb 2023
21 Nov 2023, 18:52
Service NON-EXISTENT
I am now resorting to this public platform because after complaining with your staff on twitter for 2 weeks I have yet to receive any feedback. My home internet LTE as well as my cellphone signal is for the last 2 weeks very low. Calls dropping, internet speeds almost non-existent and yet all I am ever told is "Please allow time for feedback". Exactly how long does VODACOM deem appropriate to provide feedback because honestly... after 2 weeks without a single word I am now extremely frustrated. I pay you guys over R1,500 a month yet service is yet to be seen?
Helpful (0)
Replies (1)0
Replies (1)
Vodacom's replyOfficial
22 Nov 2023, 07:56 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply22 Nov 2023, 07:56
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team