Service non-existent

Vodacom data services tell me I have to go into a store to fix my iMessage on my iPhone 6, which all of a sudden would not activate on the Vodacom network. It used to work just fine.<br> <br> So, I go to the trouble of going into Woodlands store in Pretoria, wait an HOUR (yes an hour) in a queue to see the only tech expert. This guy was clueless and had to phone data services himself. After 20 minutes more they tell me I must go to the iStore in Menlyn. ***!!?? <br> <br> End result - An absolute waste of my time with no fix. The service is shocking. <br> <br> Time is money!