1 reviews | Active since Sept 2016

12 Oct 2016, 12:02

Service NON-EXISTANT

<p>So, about two weeks ago I wrote a complaint as I got absolutely NO service from Vodacom. They promised that someone would contact me to sort out the problem. The next day I again wrote a review asking when this person will contact me, as I have not recieved a phone call. It is now a week or two later, and guess what......I am still waiting for this person to phone me. I have send ample requests through there website for a call back...no one has bothered. And today I phoned them once again, but the phone gets picked up, you hear a lot of people talking, and then the phone gets put down in your ear? Incredibly, does Vodacom have no shame?</p>

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Replies (1)
Vodacom
Vodacom's reply12 Oct 2016, 12:14
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team