Hellopeter
Share Your Experience
HF
Helena F

1 reviews | Active since Jun 2015

07 Sept 2021, 15:02

Service NON existand

Attached please find a copy of my latest statement as well my id.

It has come to my attention that I have another number linked *** – I do not have the simm for this nor have I ever received and used any data or airtime on the number.

This number does not belong to me. This is for A My Gig 2 Top Up promo. When I spoke to Tumelo during the week, I was told this agreement was taken over the phone in October.

I also only noticed the 3rd line when I went on my Vodacom app during this week.

Please urgently investigate as I do not have the simm and have never received nor used any on the Subs. This is costing me R101.73 monthly and I have only received the first invoice for this in May.

I have two numbers with Vodacom

*** which is my phone line on a smart M – I am fully aware of this and use the number

Data line *** which is for a 10gig day and night each – I am fully aware of this and use the date card

Could you please urgently investigate and revert back

Reference *** dated 21 May 2021 and 9 July 2021 - to date no response

0
Replies (3)
Vodacom
Vodacom's reply08 Sept 2021, 07:52
Official
 Dear Customer,  Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query.  ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards,  Vodacom Consumer Website Team 

Best regards,

Vodacom
Vodacom's reply09 Sept 2021, 13:25
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. As per discussion, the contract was cancelled with immediate effect and necessary credits processed. Regards Consumer Website Team

Best regards,

HF
Helena F's update09 Sept 2021, 14:56
Reviewer Update
Dear Dean, Thank you for your quick responses and phone call today. I really appreciate it as I have not been able to get any response from the ***** department or customer care. Also a big Thank You for resolving the issue.