Service non existance and poor attitude

FRUSTRATED! FRUSTRATED ! I am trying to do an upgrade on my phone and require assistance. The following numbers provided to assist me is of N O use - (***) Been send from pillar to post. Due to some new Vodacom 3D systems I do not get any support or assistance as every consultant passes the buck. The last person I spoke to at *** gave the same story that due to 3D system he cannot help me, on questioning who will be able to assist or does Vodacom not need my account he advised I can cancel my contract and he could put me through to cancellations. NO Care with a bad attitude. Even tried the online chat assistance with no avail - no communication with end result that chat timed out! After the staff at all the numbers mentioned above could not assist , as a last resort phoned 082111 , person assisting very apologetic due to poor service will put me through to client retention - now holding on for 25 minutes- No Answer! Vodacom, Do you want to assist or do I need to look for another service provider???