SO
Sabihah O

1 reviews | Active since Jul 2016

23 Nov 2018, 18:17

Service non delivery

I had the most terrible experience with vodacom , my contract had expired in the year ... the lady at vodacom phoned me and offered me a wifi router with 5g data monthly , she failed to mention that this will be regarded as an entire new contract ' I asked her if my data bundles and everything else i had at the time would stay the same , she confirmed that it will be just an addition to my current contract ' but now i cannot make a phonecall or message anyone without carry that stupid wifi router around ! i did not want an upgrade . Vodacom is a **** network and i want to cancel this contract once and for all. If i could've given vodacom 0 stars in this review i would have done so.

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Replies (1)
Vodacom
Vodacom's reply24 Nov 2018, 09:12
Official
 Dear Customer, 

Thank you for making us aware of your complaint.  Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s.  Vodacom will not contact you via Whatsapp to request your personal details  Regards, Vodacom Consumer Website Team