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LIEZL P

1 reviews | Active since Nov 2016

01 Nov 2016, 10:59

SERVICE NO EXCISTING

<p>They sold an Router to us, I informed Vodacom on the 29/3/2016 that they must arrange to collect the router. (Sold the incorrect device) It's know 8months down the lane and still not collected. I must pay for this device that i do not need. </p> <p>I spoke to Jennifer,Zuma, Nolo ect on ********** and everyone promise to arrange the pickup but no luck.</p> <p>Please assist in this matter - Taking money from a pensioner - shame on you.</p> <p> </p> <p>Regards</p>

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Replies (4)
Vodacom
Vodacom's reply01 Nov 2016, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

LP
LIEZL P's update02 Nov 2016, 13:06
Reviewer Update

Emty promises , Still know one called me!!! NO CLIENT SERVICE!!!

LP
LIEZL P's update04 Nov 2016, 13:30
Reviewer Update

No service at all, I’ll take this complain hire, still after 8 month no service. Vodacom send me a auto- reply message on the 1 Nov 2016 that someone will contact me, today the 4 Nov 2016 no one even called me. This i unacceptable after a client for many years. Many the ombudsman will gladly help me.

LP
LIEZL P's update14 Nov 2016, 15:30
Reviewer Update

Lesley Barns phone me last week Thursday from Vodacom, he promise to arrange to pick-up the parcel, Till today no contact to do arrangement to pick -up. Guys, are you proud of this service??

Please make a effert to contact me ASAP!!!!!!!!