Service nightmare

Below is a copy of the correspondence that I have had with Vodacom so far.

All Started on the 5th Feb 2022 I went into a Vodacom shop in Pavilion on Saturday morning 5th Feb 2022 to have the details of my credit card changed as the old card has expired. I was told the Credit Card department would phone on the same day. Nothing happened. apparently a call was logged with Customer care

I received this on the 7th Feb “Thank you for your support. Your query with ref number *** has been closed. Visit www.vodacom.co.za/help from your PC or cellphone. Thank you, Vodacom” I was surprised as the matter had not been and still has not been resolved. Not even a phone call!

I phoned today at 09:42 and after going through all the menus arrived at an agent who introduced themselves (inaudible) and the call was dropped. I waited for the agent to phone me back as any good customer service agent would, Nothing! I phoned in again and got through to an agent, who has promised that a manager will be phoning to help me sort this issue out. As I indicated to the agent, I rely on this phone being available and she indicated that the service will not be cut. At this stage I have no faith that Vodacom will honor this. I then phoned into customer care on the 07/02/2022 at 13:47 and was again told that a manager would call. On the 8th February I called in and again was told that an agent who can help me would call. No surprise here, NO CALL! I also insisted that a manager calls me and was assured that the manager would call the same day. @ 15:15 that day someone called from ***. I missed the call as I was in a meeting. I dialed the number as soon as I could only to be told that the Manager had called and there was no answer. I asked if I could speak to that manager and was again told that the manager would call me. Again, no surprises here, NO PHONE CALL for the 8th or yesterday the 9th. I called in today 10th Feb at 8:10 and spoke to an agent who was herself surprised that nobody had made contact. Again, due to ridiculous Vodacom policy I cannot speak to a manager or the department who can sort my problem out. I must again wait for a phone call that I can almost guarantee, will never come. Looks like this will be the last contract I take with Vodacom.

at 08:54 someone called from ***, I was not able to get the name of the person, but she did indicate that she was a manager. I started to tell her my story and was abruptly transferred to the same department I always get to, only to be told they cannot assist and that a manager will call back. Only gets one star as I cannot continue if there is no star.