Service New deal Online

<p>To whom it may concern,</p> <p> </p> <p>I did an online application for a Samsung J5 Gold</p> <p> </p> <p>I received a phone call from LEANDA (apparently a sales consultant) who took all my details and assured me that my parcel is ready to be delivered to me on 22.03.2017 or 23.03.2017 . She gave me a tracking number and said that it will be RAM couriers whom will deliver it. (I can track where my parcel is )</p> <p> </p> <p>I received an email with a Quotation on and a reference number. 1- ********** ********** . On the 17.03.2017 (Friday)</p> <p> </p> <p>Unfortunately I misplaced the tracking number and decided to get it again by phoning Vodacom</p> <p> </p> <p>On 23.03.2017 (Thursday) I phoned Vodacom to try and get my Tracking number and find out where my parcel is. I was transferred 5 times to different people who has no idea what I am talking about , one lady told me that Vodacom does not have quote numbers.</p> <p> </p> <p>Eventually I got through to ASHLEY (apparently a sales consultant) and he advised me that my order has been cancelled. I requested why it was cancelled and he advised me that on the system it states ‘’client request cancelation’’. I advised ASHLEY that I want a recording of that conversation or proof that I requested it to be cancelled. – I’m still waiting ….</p> <p> </p> <p>Ashley Advised me that he can re place the order and that he will make sure it goes through. I accepted and he said that my parcel will be delivered to me on Monday 27.03.2017. He advised me that a confirmation lady will contact me to confirm all details. – I’m still waiting for that call ? I have 2 phone numbers – my cell number ********** 550 and my company number ********** 452</p> <p> </p> <p>On Monday 27.03.2017 I phoned Vodacom and asked for ASHLEY – thus after 3 times of excuses and messages left he eventually phoned me at 13:46. He told me that This order was also cancelled . He told me the note on the system from the confirmation department was that they tried to contact me but it says that the number is invalid ??? The same number where ASHLEY is phoning me on ??? How can that be ??? I want that recording or proof what TIME and when they tried to call me where it said that my number is invalid ….</p> <p> </p> <p>Please Inform me why I (the Client) must phone after VODACOM to find out what is going on – what customer service is that ?? Why can’t someone pick up the phone and phone me to tell me what is going on ?</p> <p> </p> <p>Ashley advised me that this matter will be taken forward because he told me that there has been numerous complaints about New line deals being cancelled without explanation. I am currently waiting for the email where this matter is going to be escalated …… </p> <p> </p> <p>Ashley advised me to rather go into a branch/ store to apply for a contract. Why do you have an online service if you advise people to rather go to the stores ?</p> <p> </p> <p>I am utterly disappointed in the customer service I received from Vodacom. This is no way to treat a client.</p> <p> </p> <p>Now I am still without a contract …..</p> <p> </p> <p>I can be contacted on 073 ********** </p> <p> </p> <p>Regards</p> <p> </p> <p>Sheree Schaal</p> **********