AM
Aphiwe M
1 reviews | Active since Jul 2023
10 Jul 2023, 14:34
Service Negligence / Poor Customer Service
I bought a contract iPhone 11 black 64GB from Vodacom on the 04 May 2023 and it was still covered under Vodacom theft protection plan. It was ****** on the 21 June 2023 at the gym locker around 19H35. My claim was declined due to my affidavit statement, Vodacom is claiming that I have used incorrect wording (Lost not ******). Please help
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Vodacom's replyOfficial
11 Jul 2023, 07:30 Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply11 Jul 2023, 07:30
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team