LS
Leon S
1 reviews | Active since Jun 2016
29 Jun 2020, 17:30
Service ...... Mmmmm
1. I app**** for a new contract online… was contacted on a Saturday and Sunday when I was unavailable 2. Got SMS to say Vodacom has been trying to contact me. 3. Got an email stating that a call centre agent will contact me - no contact on Monday 4. Tried to phone ***4 - automated message cannot help me 5. Tried Vodacom online chat – all consultants unavailable….
I have a data contract with Vodacom, so should I go ahead with the voice contract??
Contacted Vodacom Customer (we dont) Care via mail.... got a read response but no reply...
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Replies (2)LS
Leon S's updateReviewer Update
29 Jun 2020, 17:31Tried to phone 0 8 2 1 7 8 4 4 - automated message cannot help me
LS
Leon S's update29 Jun 2020, 17:31
Reviewer Update
Tried to phone 0 8 2 1 7 8 4 4 - automated message cannot help me
Vodacom's replyOfficial
30 Jun 2020, 07:05Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply30 Jun 2020, 07:05
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team