1 reviews | Active since Oct 2010
Service levels at an all time low... i didnt believe its possible.
Your service levels are going down every month! I posted the following on hellopeter: https://www.hellopeter.com/vodacom/reviews/billing-error- ********** and no reply, except to phone the callcenter with which I have never had a good experience with.
I get a few automated calls daily to complain about an outstanding amount that I dont understand. Then finally I get a call from a different Vodacom no ( ********** 8) and as i pick up the phone rings on the other end... and rings... and rings... until i get disconnected 3 minutes later. 10 Minutes later some guy phoned me from the same number wanting to know when I am going to pay. When I started telling him of the problems I have with the account he disconnects the call mid-sentence and sends me an sms to contact the call center. That's digusting service!
Get it through your heads: you send me an invoice every month, I pay it in full. What the f$% k do i owe you R130 for?
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team
Dear Customer,
Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation.
As per discussion, query has now been Resolved
Regards
Consumer Website Team