Service level not acceptable
<p>Ive had it with vodacom .....2nd month in a row where they debit my account before the agreed date now my line is suspended due to none payment but the agreed date is on the 28th of each month i was talking to someone in the accounts department when she droped the line because accounts only work till 17:00 and now the accounts tells me i need to make payment before the reinstate my line.....this is unacceptable because the error is with vodacom not me i want this problem sorted ASAP</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Client
I understand your concerns and would like to apologise for any inconvenience caused. I created the credit for the return debit order fees. Once approved, it will reflect in the Vodacom account.
The number was also unlocked and should be active within 4-24 hours.
Kind regards
RJ
Vodacom Consumer Website Team
Dear Client
I understand your concerns and would like to apologise for any inconvenience caused. I created the credit for the return debit order fees. Once approved, it will reflect in the Vodacom account.
The number was also unlocked and should be active within 4-24 hours.
Kind regards
RJ
Vodacom Consumer Website Team