Service level agreements not adhered to

Have a phone 2 months and have immense issues e.g freezing, bombs out, cannot save anything as the phone says it already has 328 gig stored which is impossible. Took phone to Vodacom The Glen 26/03/2016 where they informed there is definately a problem. LG rep looks at it and agrees it's a factory problem. Phone has to be booked in. This phone is needed by my son daily to contact me. I am sent to Alberton to book in phone, get a loan phone. Ride all the way there NO they no longer do it and I am sent to another branch. At next branch I am told no loan phones as people keep the loan phoned if theirs can't be fixed. I contact LG rep, Sabelo and he promises to get me one and will drop it off at Vodacom the Glen. Still nothing. Get sent to Sandton no phones. 2 Calls have been logged with Vodacom of which the 1 they just merely close(A2-1996-0-NLZQ). Let me tell why because the SLA ended on 10 April and nobody assisted. 2nd ref: S3-GSR2W-WJ67S stillno assistance. I have 9 contracts with Vodacom you would think they would try to assist me. Don't bother saying a consultant will contact me as they don't. See my previous complaint logged here. Nobody has bothered to contact me as yet