**** SERVICE LEVEL

If there was a NO STAR option I would opt for that.

Just to place on record that I have been without vodamail email service for 3 weeks and will therefore not be liable or responsible or payment on my accounts.

A contract is a legal binding document wherein both parties commit to the agreement and provide the service level in the agreement as stated.

I logged a complaint on the 7th off August at 9:30 complaining that I cannot receive emails, from any of the 5 email accounts I have. I work from home and therefore this is my only source of income as mentioned.

On 15 August I called again at 08:30 and was told that the previous query has not been attended to and that Phumza will escalate this to her Manager. This would have taken 48 hours and she (Phumza) would have called me to inform me on the progress hereof.

This obviously did not happen. I then called again on the 18th and the lady confirmed that Vodacom has an issue with their vodamail services. She informed me that she will escalate this to the relevant department and call me the same day.

Also did not happen.

I called again today and was told that the query was not dealt with and it will now be escalated to the Team Leader, this will take another 48 hours, which brings me to exactly 3 weeks of downtime on my emails.

I therefore CANNOT email or respond to my clients as I CANNOT email them, which results in a loss off revenue on my businesses.

I also in the interim tried logging a call with the Facebook Team, but they are build on attitude and arrogance more so than on client service. Another wasted initiative on Vodacom's side.

DONT EVER SIGN A CONTRACT WITH VODACOM AS THEY DONT CARE ABOUT THE ATER SALES SERVICE!!!!