Service is worse than poor

It doesn’t even deserve a star rating,from April I’ve been lodging complaints about WiFi router that doesn’t have internet,even here on hello Peter,I’ve been asked to switch off/on,remove SIM card,do many tests hundred times to no success.Technician came to my place twice,changed the router,still there wasn’t internet,He recommended to order signal booster,of which he did,and awaited for the job card from Vodacom,it never happened.I started phoning in again and everytime they’ll ask me to do the same things that dismally failed,until today there’s no internet on my router,I just pay it for nothing. NB,whoever is going to deal with this complaint,pls start by contacting your cancellation department,cancel the contract and send me the papers for confirmation of cancellation and make sure that my name remain clean,otherwise I’m taking this to ombudsman and public media. Vodacom owes me 4 months instalment paid in vain,I don’t want them back,I want you to cancel my contract amicably or you’ll pay me back and deal with ombudsman.