MM
Miranda M
1 reviews | Active since Feb 2010
31 Aug 2021, 11:22
Service is the pits
Vudacom and its sytems - the worst ever. It took 8 months to transfer an account from my late husband and only because I escalated that matter o the CEO's Office. After being bugged for months to upgrade, I finally agreed to do so. We agreed on the terms . Firstly I get double charged and now after confirmation that this has been sorted, I receive new contracts with different terms to what we agreed on. Higher priced. Can someone from Vodacom please go and listen to my call and make sure that I get charged what we agreed on. This is just draining. Call after call and countless visits to the branches. Still no joy. And they still want you to rate their service. Really!
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Replies (4)0
Replies (4)
Vodacom's replyOfficial
31 Aug 2021, 13:15Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
Vodacom's reply31 Aug 2021, 13:15
Official
Dear Customer, Thank you for making us aware of your complaint. Kindly be advised that a consultant will make contact with you in due course to assist with your query. ***Please note*** Beware of phishing ****s. Vodacom will not contact you via Whatsapp to request your personal details Regards, Vodacom Consumer Website Team
MM
Miranda M's updateReviewer Update
07 Sept 2021, 20:50Either Vodacom called me in my sleep becausei have no recollection of being called, as promised. The issue of the credit was sorted even before I wrote on this platform. I am still waiting to hearcregarding the contracts renewal. What was discussed with me is not the terms I have been sent. I also received countless emails with conflicting details. I jeed clarity. Thanks
MM
Miranda M's update07 Sept 2021, 20:50
Reviewer Update
Either Vodacom called me in my sleep becausei have no recollection of being called, as promised. The issue of the credit was sorted even before I wrote on this platform. I am still waiting to hearcregarding the contracts renewal. What was discussed with me is not the terms I have been sent. I also received countless emails with conflicting details. I jeed clarity. Thanks
MM
Miranda M's updateReviewer Update
17 Sept 2021, 14:03Still no respomse from Vidacom
MM
Miranda M's update17 Sept 2021, 14:03
Reviewer Update
Still no respomse from Vidacom
MM
Miranda M's updateReviewer Update
16 Oct 2021, 09:05This is the sum total of Vodacom
's responses. They will take your money religiously but can't even bother to listen to a customer when she is unhappy.
's responses. They will take your money religiously but can't even bother to listen to a customer when she is unhappy.
MM
Miranda M's update16 Oct 2021, 09:05
Reviewer Update
This is the sum total of Vodacom
's responses. They will take your money religiously but can't even bother to listen to a customer when she is unhappy.
's responses. They will take your money religiously but can't even bother to listen to a customer when she is unhappy.