Service is SH*T

<p>Over the past 6 months I have decided no matter how bad the network coverage of the other mobile services providers I will be moving my Vodacom account at the end of my current contract .</p> <p>I have had them call me to change my plan to save me money only to pay more for the 3 months thereafter .</p> <p>I logged a service call to change my account back and was told I will get a call with and explanation .</p> <p>Your account will go back to normal as of the 1st Jan 2017 . that was it .</p> <p>In June/July had my phone in for repairs and it took over a month to get a decision to replace it .</p> <p>Today I got a message saying my account is in the rears , 10 years of debit orders set up on the same account , I call the lady tells me it is cause they tried for 2 months now to debit my account and there was no money , it is not a fault on our side it’s your problem .</p> <p>so she eventually says ok sir you can talk to our collection department , I chat to the guy there he say's i cancelled the debit order in december , remember the lady told me twice they tried to collect but could not ???? No it is me that cancelled the debit order ?</p> <p>The reason I gave is I am out of a job and can't pay , the guy understood from the way I laughed I never made that call !!!</p> <p>So after an hour on the phone it turns out it’s not my fault its Vodacom , they want me now to go to the bank and pay the account !!! </p> <p>It’s amazing how if we use to much data we get nailed !! No help there or call there !!</p> <p>If we use a service there is no need for confirmation to Vodacom they will charge our account !!! No help or call confirming there !!</p> <p>Pay customer pay waste your time run around after us !! pay more !!!</p> <p>Wonderful service Vodacom 7 months of my contract left and I am cancelling both my accounts .</p>