SERVICE IS PATHETIC!!!

I have never in my life received such pathetic service. I upgraded my phone online and needed to change the delivery address. I spoke to 10 different people at vodacom from customer service to online support. No one has been able to help me. I was eventually told to speak to the courier company as "vodacom does not have permission to change the delivery address". When I spoke to the courier they informed me that they are under strict instruction not to change the delivery address and only vodacom can do this. SERVICE IS PATHETIC!!! How can no one help me??? Can someone decide who does what and let me know so that I can get my phone!!!!!