Service is not the best. Simple contract is not so simple.
Vodacom Department: Online Sales.
Service is not the best. All I wanted was a simple data sim contract for 109. Sent all the requested documents, got approved. I wanted them to debit from my secondary account and the consultant requested that it has to be my primary account. Which is absolute absurdity. Why should it matter which account the money is coming from. Anyway. Went to MTN. Got helped. Just by the way, I have been a Vodacom customer since 2006. Your loss :) for bad service.
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Vodacom's replyOfficial
23 Jun 2024, 11:22Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Vodacom's reply23 Jun 2024, 11:22
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team