1 reviews | Active since Oct 2016

31 Oct 2016, 11:13

service is just unbelievably bad

<p>24 August 2016 with reference number of ********** 23 I cancelled my contract on number ********** 631, was never cancelled, phoned again beginning of september 2016 call reference 252099 was told not to pay the installment the problem would be rectified and a refund made to me, I received warning that my account was overdue, I paid the amount, phoned about 10 times in total to get this contract cancelled and it is still not cancelled. Vodacom, your service is BAD, VERY BAD, i am cancelling all my contracts with you one at a time, when you open your eyes again you will have no support. I know im not the only one that is unsatisfied. Now you call me back and correct the error fast because I have now had enough of your ****py service and being cut off and your employees not doing their jobs. All calls are recorded, go listen to the recordings I dare you.</p> <p>******* business......................................for sure</p>

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Replies (2)
Vodacom
Vodacom's reply31 Oct 2016, 11:50
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team

's update31 Oct 2016, 12:59
Reviewer Update

lovely..........................an automated reply.....................what a joke!!!!!! cant even have someone reply in person, pathetic