service is just unbelievably bad
<p>24 August 2016 with reference number of ********** 23 I cancelled my contract on number ********** 631, was never cancelled, phoned again beginning of september 2016 call reference 252099 was told not to pay the installment the problem would be rectified and a refund made to me, I received warning that my account was overdue, I paid the amount, phoned about 10 times in total to get this contract cancelled and it is still not cancelled. Vodacom, your service is BAD, VERY BAD, i am cancelling all my contracts with you one at a time, when you open your eyes again you will have no support. I know im not the only one that is unsatisfied. Now you call me back and correct the error fast because I have now had enough of your ****py service and being cut off and your employees not doing their jobs. All calls are recorded, go listen to the recordings I dare you.</p> <p>******* business......................................for sure</p>
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via Whatsapp to request your personal details
Regards,
Vodacom Consumer Website Team
lovely..........................an automated reply.....................what a joke!!!!!! cant even have someone reply in person, pathetic
lovely..........................an automated reply.....................what a joke!!!!!! cant even have someone reply in person, pathetic
