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Frances B
1 reviews | Active since Jan 2015
04 Jul 2024, 16:46
Service is dissapointing
Vodacom delete my number. Im in credit but they delete my number. My business is suffering because noone can get hold of me and vodacom delete. I can show many emails phonescalls and vodacom send me to Tobi... now my nuber is delete. Im in credit so please reinstate asap Vodacom your service sucks. Im were at so many of your shops your shops dont add the six at the end so how is it on all paayments different places my faults. Fix asap your service suck
Helpful (0)
Replies (4)0
Replies (4)
Vodacom's replyOfficial
05 Jul 2024, 08:03Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
Vodacom's reply05 Jul 2024, 08:03
Official
Dear Customer,
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Thank you for making us aware of your complaint.
Kindly be advised that a consultant will make contact with you in due course to assist with your query.
***Please note*** Beware of phishing ****s.
Vodacom will not contact you via WhatsApp to request your personal details.
Regards,
Vodacom Consumer Website Team
Best regards,
FB
Frances B's updateReviewer Update
05 Jul 2024, 11:01You cant phone me unless you open my line that currently is blocked for your mishaps and im losing business for months now so open my line and talk to me I refuse to sign for a new contract im in credit and you delete my number of your system but you still taking my payments. Open my line i am surely not goingg to leave this here
FB
Frances B's update05 Jul 2024, 11:01
Reviewer Update
You cant phone me unless you open my line that currently is blocked for your mishaps and im losing business for months now so open my line and talk to me I refuse to sign for a new contract im in credit and you delete my number of your system but you still taking my payments. Open my line i am surely not goingg to leave this here
Vodacom's replyOfficial
07 Jul 2024, 14:15Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team
Best regards,
Vodacom's reply07 Jul 2024, 14:15
Official
Dear Customer, Thank you for the time and effort taken to voice your dissatisfaction to our office. It is with the cooperation and feedback from valued clients such as yourself that we are able to identify any areas of improvement within our organisation. Kindly be advised that we were not able to make contact with you. Please call 082135 for any further assistance. Regards, Consumer Website Team
Best regards,
FB
Frances B's updateReviewer Update
07 Jul 2024, 17:03Good you proof my point with your response. Unblocked the line that is currently in credit. Im losing business Vodacom *** open my line
FB
Frances B's update07 Jul 2024, 17:03
Reviewer Update
Good you proof my point with your response. Unblocked the line that is currently in credit. Im losing business Vodacom *** open my line