RB
Riana B

1 reviews | Active since May 2015

04 Aug 2016, 14:39

Service is beyond Pathetic

<p>On the 27th of July I tried to cancel 3 contracts. 2 now after 7 days have been cancelled. When you log a complaint on hello peter vodacom is quick to respond that a consultant will contact you shortly. That never happens.</p> <p>Now today I get another email the one contract has been renewed for another 24 months??? Really after I cancelled it. </p> <p>Do you query it vodacom tells you maybe it is *****, please sent us an affidavit we will investigate and there after we will cancel the contract. </p> <p>Really??? All this trouble. How do people work with Vodacom ???? No supervisor or anyone will ever phone you. If you phone them it is the call centre, and they can't help as they don't do the cancellation it is the back office.</p> <p>People stay as far away from Vodacom as you can!!!!!!</p>

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Replies (1)
Vodacom
Vodacom's reply05 Aug 2016, 04:44
Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,
Vodacom Consumer Website Team