Service is an Optional extra!!!

<p>I have always had an pleasant journey with Vodacom since 2006, but this all changed since my last upgrade in June 2016, first they got my billing wrong and consently soft blocked me and my wife since both our contacts was on my name and they block all phones linked to you, but the best part is that I was not even close to my limit, I hardly hit 50% of my limit mark, it took me two weeks of relentless phoning to get that sorted, the second thin was the 10 Gig Data bundle that they just so forgot to give to me or my Wife ( Took out 2 of the same contracts on the same day) told me they will investigate and get back to me, nobody ever came back to me, I received my 10 Gigs of data but my wife still has not seen a mega bite of that 10GiG, the 3rd thing is the double instalment that they are charging me on my Primary contract I have tried to explain to them that this is an error and tried my best to be proactive about it but once again Vodacom has let me down.</p> <p>I stayed on the line for 45min just to receive and reference number and to be told I will be called when sorted, My problem is that my debit date is around the corner and I will be charged for two handset for no reason.</p> <p> </p> <p>Your Contact Centre is of no Help and the store I did my upgrade in is even worse!!!</p>