service is absolutely pathetic

Item: Vodacom
Rating: 1
Author: ockert R

Been with Vodacom for two years. when things work, they work, but when its broken, you get absolutely no service from them. My router has been rebooting by itself for over a week, and i have mailed, called and raised tickets on the app, i get absolutely no assistance from Vodacom with my Fiber. i cant believe this company is actually making a profit when this is the kind of service they provide.

Helpful (0)

Replies (2)

Vodacom's replyOfficial

19 Aug 2021, 10:41

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

Vodacom's reply19 Aug 2021, 10:41

Official

Dear Customer,

Thank you for making us aware of your complaint.

Kindly be advised that a consultant will make contact with you in due course to assist with your query.

***Please note*** Beware of phishing ****s.

Vodacom will not contact you via Whatsapp to request your personal details

Regards,

Vodacom Consumer Website Team

ockert R's updateReviewer Update

25 Aug 2021, 14:34

Hi,

Thank you for following up, appreciate it and the assistance of the 2nd line support, even though it took around 1.5 weeks to get the assistance!

ockert R's update25 Aug 2021, 14:34

Reviewer Update

Hi,

Thank you for following up, appreciate it and the assistance of the 2nd line support, even though it took around 1.5 weeks to get the assistance!