Service is a MYTH

I had a personal contract with Vodacom for many years, the last contract ended at the end of January 2018. I cancelled the contract and requested that the number be kept as a prepaid number.....only to find on 31/01/2018 that the line had been cut off, unable to receive calls or anything. We decided to take out a new contract for me on the business account, and advised the consultant that I wanted to keep my number. The phone was delivered a couple of days later. I was advised that the sim swap would be done, this was however not the case. There was some kind of problem, due to not being able to locate my sim card number on the system. Been in contact with numerous consultants after phoning 111, and YES, THE SERVICE STINKS!!!! Seems as though the one consultant knows less than the other. Blah-Blah-Blah, moral of the story? It's been more that a month now and I'm still waiting for this darn sim swap to be made. I took out a contract as I needed to use it, I didn't take out a new contract with the hopes of ONLY using it a couple of months later. Service delivery with Vodacom is a myth. I'm sick and tired of having to fight every single time I phone Vodacom and only upsetting myself to no avail. GET WITH THE PROGRAM VODACOM. If you don't want my business, be so kind as to tell it to my face, don't go around wasting my time. I'm sure your competitors would be more than willing to assist!!!!!!